FAQ
Frequently Asked Questions
Below you will find answers to the most common questions about ordering, shipping, materials, sizing, customization, and care at Wovenry.
1. Where are Wovenry products made?
All pieces are handcrafted by skilled artisans specializing in sterling silver and gemstone jewelry.
2. Are your products real sterling silver?
Yes, most pieces use 925 sterling silver unless stated otherwise.
3. Will silver tarnish?
Yes, natural oxidation occurs over time and can be polished back.
4. Are gemstones natural?
Yes, we use natural stones such as tiger eye and green phantom quartz.
5. Why do stones differ?
Each natural stone has unique texture and color variation.
6. Are photos exact?
Minor variations may occur due to lighting and handmade process.
7. Shipping time?
7–21 business days internationally.
8. Production time?
3–15 days depending on design.
9. Do you ship worldwide?
Yes, most countries are supported.
10. Can I change order?
Within 12 hours only.
11. Can I cancel order?
Only before processing starts.
12. Customs fees?
May apply depending on country.
13. Lost package?
Contact support immediately for assistance.
14. Delayed order?
May be due to customs or logistics delays.
15. Refunds?
Available for defective or incorrect items.
16. Storage tips?
Store in dry sealed container.
17. Wear in water?
Not recommended.
18. Gift packaging?
Yes, premium minimal packaging included.
19. Custom design?
Limited availability depending on design.
20. Contact?
service@wovenry.store